Revolutionising Restaurant Operations & Table Bookings with Voice AI
One Touch provides an AI-powered voice automation system specifically designed for restaurants, helping them effortlessly take table bookings, request food delivery and handle customer queries, allowing staff to focus on delivering an exceptional in-house dining experience.
The phone call isn’t dead, it’s evolving
Staffing shortages and high staff costs leave restaurants struggling to handle customer calls and in-house operations simultaneously.
Missed calls and long response times lead to lost revenue and a poor guest experience. Restaurants face growing competition, with 94% of operators believing AI will be necessary to remain competitive.
Voice AI Automation for Restaurants:
Automates Front of House Calls
Answer calls 24/7, takes table bookings, food ordering/delivery and handle common queries (hours, directions, etc.) without needing staff
Reduces Missed Opportunities
Capture up to 85% of calls that would otherwise go unanswered during peak hours
Boosts Revenue
Increase reservation bookings even outside business hours by allowing customers to interact with an AI that answers instantly
Dine-in Restaurant Market (UK)
Dine-in Full Service Restaurants
Target Market
23,116 Full-Service Restaurants businesses in the UK as of 2023
Table Reservations by Telephone
2023-2024 Statistic
Over 40% of all reservations are still made by telephone. This equates to millions of bookings per year in the UK dine-in market alone
Unanswered calls
Missed Revenue
Up to 30% of calls go unanswered, either through staff shortages, or called whilst the venue is closed.
Restaurant Survey Stats
AI Adoption
71.6% of operators plan to adopt AI soon. Nearly 94% say that AI will be necessary to stay competitive
Features
- Using natural language processing (NLP), Voice AI answers calls, takes reservations, handles any general enquiries (opening hours), order for collection/delivery & any other queries are diverted to staff to handle.
- Real-time voice interactions are seamless, handling both in-hours and off-hours calls to ensure no customer opportunity is missed.
- 24/7 coverage.
- Intelligent call handling.
Pricing
Independents (up to 5 sites)
£149 Per month per site
- Table Booking Software integration
- 24/7 Call management
- Customisable Call routing
- Up to 1500 calls p/mth
- Phone number transfer to SIP
- SMS/Whatsapp confirmation (extra)
Multi-sites (5+
Enterprise Pricing £299 per site
- Table Booking Integration
- Customisable voice
- SMS/Whatsapp included
- Unlimited calls
- Business Level Data Analytics
- Cross Selling
- Call Recording
OneTouch
Voice AI
Voice AI is the future of restaurant operations, transforming how restaurants handle customer interactions and improving efficiency.
Our target is to have Voice AI in over 5,000 restaurants across the UK by the end of 2026. Our product will likely expand into other verticals such as hotels, retail, takeaways & more.